Frequently Asked Questions
ORDERS
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at DEWYYORI@gmail.com with your order number.
Once an order has entered processing or has been shipped, we may no longer be able to make changes.
How do I know if my order was placed successfully?
After completing your purchase, you should receive an order confirmation at the email address used during checkout.
If you cannot find it, please check your spam or junk folder before contacting us.
Where can I find my order number?
Your order number is included in your order confirmation email. Please include it whenever you contact us about an existing order.
SHIPPING
Where does DEWYYORI ship?
Our shipping destinations and available delivery options are shown at checkout based on your location.
For more information, please visit our Shipping & Delivery page.
How much does shipping cost?
Shipping costs are calculated according to the destination and available shipping method. The final shipping charge is displayed before you complete checkout.
How can I track my order?
When tracking information becomes available, it will be sent to the email address associated with your order.
You can also visit our Track Your Order page once it is available.
Why might items from the same order arrive separately?
Some products may be fulfilled from different locations or suppliers. When this happens, your order may arrive in more than one package.
PRODUCTS
What kind of products does DEWYYORI sell?
DEWYYORI curates K-Beauty skincare alongside selected global beauty products.
Our collections are organized by product type, skin concern and curated edits to make discovering products easier.
How do I choose the right product for my skin?
You can explore our Shop by Concern collections to browse products selected around hydration, barrier care, blemishes, pores, dark spots, firmness, sensitivity and more.
Product information is provided to help you compare options, but skincare results can vary from person to person.
What are Dewyyori Picks?
Dewyyori Picks is our smaller curated selection of products we find especially interesting, relevant or worth discovering.
It is not simply a list of every product in the store.
What is The Dewyyori Edit?
The Dewyyori Edit brings together products around specific skincare themes and trends, such as Glass Skin, PDRN, Centella & Cica and Deep Hydration.
RETURNS & REFUNDS
Can I return a product?
Return eligibility depends on the condition of the item and the terms in our Returns & Refunds Policy.
Please read that policy before sending anything back to us.
What should I do if my order arrives damaged or incorrect?
Contact us at DEWYYORI@gmail.com as soon as possible and include:
• Your order number
• A description of the issue
• Clear photos of the product and packaging
We will review the information and advise you on the next steps.
PAYMENTS & CHECKOUT
What payment methods do you accept?
The payment methods currently available to you will be displayed securely during checkout.
Is my payment information stored by DEWYYORI?
Payments are processed through the payment services available through our ecommerce platform. DEWYYORI does not need to manually collect your full card details.
CONTACT
How can I contact DEWYYORI?
Email us at:
DEWYYORI@gmail.com
For questions about an existing order, please include your order number so we can help you more efficiently.