Shipping policy
Last updated: September 27, 2026
SHIPPING POLICY
This Shipping Policy explains how orders placed through DEWYYORI are processed, shipped and delivered.
By placing an order with DEWYYORI, you agree to this Shipping Policy together with our Terms of Service, Returns & Refunds Policy and Privacy Policy.
DEWYYORI primarily serves customers in the United States, although additional destinations may be available depending on the products ordered and the shipping options available at checkout.
ORDER PROCESSING
After your order has been successfully placed and payment has been confirmed, the order will be prepared for fulfillment.
Processing time is separate from shipping and delivery time.
Orders may require additional processing time during:
• Public holidays
• Promotional periods
• Product launches
• Periods of unusually high demand
• Supplier or warehouse delays
• Payment or fraud-prevention reviews
We make reasonable efforts to process orders as quickly as possible but do not guarantee a specific processing time unless expressly stated at checkout or on the relevant product page.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible at:
DEWYYORI@gmail.com
Please include your order number.
We will attempt to accommodate your request if fulfillment has not yet begun.
Once an order has entered processing, has been submitted to a fulfillment partner, or has shipped, we may no longer be able to change or cancel it.
Cancellation rights required by applicable consumer law remain unaffected.
SHIPPING DESTINATIONS
Available shipping destinations are determined by the products in your order, fulfillment availability, carrier coverage and applicable restrictions.
If we are unable to ship an order to the delivery address provided, we may contact you to request an alternative address or cancel and refund the affected order.
DEWYYORI reserves the right not to ship to destinations where delivery is unavailable, restricted or not commercially or legally feasible.
FULFILLMENT LOCATIONS
DEWYYORI works with third-party suppliers, fulfillment partners and shipping carriers.
Products may be fulfilled directly from South Korea or from other available fulfillment locations.
Because products may be stored or fulfilled from different locations, products purchased within the same order may be shipped separately.
MULTIPLE SHIPMENTS
An order containing several products may arrive in more than one package.
Separate packages may:
• Be shipped on different dates
• Use different carriers
• Have different tracking numbers
• Arrive on different days
You will not be charged an additional shipping fee simply because DEWYYORI or its fulfillment partners divide an order into multiple shipments, unless an additional service was specifically requested and agreed to by you.
SHIPPING COSTS
Shipping costs are calculated based on factors that may include:
• Destination
• Order contents
• Product weight or dimensions
• Fulfillment location
• Available carrier
• Shipping method
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Any free-shipping promotion is subject to the terms of the applicable promotion and may be changed or withdrawn for future orders.
DELIVERY ESTIMATES
Any delivery timeframe displayed by DEWYYORI is an estimate unless we expressly state that a particular delivery date is guaranteed.
Estimated delivery times begin after the order has been processed and shipped.
Delivery times may vary because of circumstances including:
• Carrier delays
• Customs processing
• International transportation
• Severe weather
• Public holidays
• High parcel volumes
• Local delivery disruptions
• Incorrect or incomplete delivery information
• Events outside our reasonable control
We cannot guarantee that a carrier will deliver an order on a particular estimated date.
Where mandatory consumer law provides you with specific delivery rights or deadlines, those rights remain unaffected.
For consumers to whom European Union consumer law applies, goods are generally required to be delivered without undue delay and, unless another delivery period has been agreed, within the period required by applicable law.
TRACKING INFORMATION
Where tracking is available, tracking information will be provided after the order has shipped.
You may receive tracking information by email or through the order status page.
Please note that a tracking number may be created before the carrier physically scans the package.
As a result, tracking information may initially display messages such as:
• Label created
• Shipment information received
• Awaiting carrier
• No tracking information available
It may take some time for the first tracking update to appear.
INTERNATIONAL TRACKING
International shipments may move between multiple logistics providers.
Tracking may temporarily stop updating while a package:
• Travels between countries
• Is transferred between carriers
• Is processed by customs
• Enters the destination country's postal network
A period without a tracking scan does not necessarily mean that the package has been lost.
CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.
Depending on the destination and shipping method, some duties or taxes may already be included in the amount charged during checkout.
Where duties, taxes or import charges are not included, they may be payable by the recipient, where permitted by applicable law.
DEWYYORI does not control charges imposed independently by customs authorities.
We will not intentionally collect undisclosed mandatory charges where applicable law requires those charges to be disclosed before purchase.
Customers should comply with any lawful customs requirements applicable to their destination.
CUSTOMS DELAYS
Customs authorities may inspect, hold or request additional information in relation to an international shipment.
Customs processing times are outside DEWYYORI's direct control.
A customs delay does not automatically mean that a package is lost.
If customs authorities require information from us or our fulfillment partner, we will provide reasonable assistance where possible.
ACCURATE SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information when placing an order.
This includes, where applicable:
• Recipient name
• Street address
• Apartment or unit information
• City
• State or region
• Postal or ZIP code
• Country
Please review your address carefully before completing checkout.
If you discover an error after placing your order, contact:
DEWYYORI@gmail.com
as quickly as possible.
We cannot guarantee that an address can be changed after fulfillment has begun.
INCORRECT OR INCOMPLETE ADDRESSES
If a package cannot be delivered because the customer provided an incorrect or incomplete address, the package may be returned to the sender, held by the carrier or otherwise treated as undeliverable.
Where legally permitted, additional shipping costs caused by an incorrect or incomplete address provided by the customer may be deducted from an applicable refund or charged before reshipment.
We will review these situations individually.
This does not apply where the delivery problem was caused by an error made by DEWYYORI or its fulfillment partners.
REFUSED OR UNCLAIMED PACKAGES
Customers are responsible for reasonably cooperating with the delivery process.
A package may be returned if it is:
• Refused by the recipient
• Not collected from a pickup location
• Undeliverable because of customer-provided address information
• Held because the recipient failed to complete a required delivery or customs step
If an order is returned for one of these reasons, contact us.
Where permitted by law, any refund may exclude reasonable, non-recoverable shipping, return transportation, customs or handling costs resulting from the customer's refusal or failure to collect the shipment.
Mandatory consumer rights remain unaffected.
DELIVERED BUT NOT RECEIVED
If tracking shows that your package has been delivered but you cannot locate it, please first:
• Check around the delivery location
• Check with other members of your household
• Check with building management, reception or neighbors where appropriate
• Review any delivery photograph or carrier notification
• Contact the carrier where appropriate
If the package still cannot be located, contact:
DEWYYORI@gmail.com
Please provide your order number and tracking number.
We may open an investigation with the carrier or fulfillment partner.
Depending on the circumstances, we may request reasonable information needed to investigate the delivery.
A tracking status marked "delivered" will be considered as part of our investigation but does not automatically remove any rights you may have under applicable consumer law.
LOST SHIPMENTS
If a package appears to be lost in transit, contact us at:
DEWYYORI@gmail.com
Please provide your order number and tracking information.
We may need to investigate the shipment with the carrier or fulfillment partner before determining the appropriate resolution.
If a package is confirmed as lost, we will provide the remedy required by applicable law and, depending on the circumstances and product availability, may offer:
• Replacement shipment
• Full refund
• Another appropriate resolution agreed with the customer
For shipments where DEWYYORI arranged the carrier, nothing in this Policy transfers to the customer any transportation risk that applicable consumer law places on the seller.
DAMAGED PACKAGES OR PRODUCTS
Please inspect your order when it arrives.
If a product arrives damaged, defective or materially affected during transportation, contact us as soon as reasonably possible at:
DEWYYORI@gmail.com
To help us investigate, please provide:
• Your order number
• Photographs of the outer shipping package
• Photographs of the product
• Photographs showing the damage
• A photograph of the shipping label where relevant
• A brief description of the problem
Please keep the damaged product and original packaging until we have reviewed your claim.
We may require this information when making a claim with a carrier or fulfillment partner.
Prompt notification helps us investigate transportation damage, but nothing in this section reduces any statutory rights or legal guarantee rights that cannot be waived.
MISSING ITEMS
Before reporting a missing item, please check whether your order was divided into multiple shipments.
If all packages associated with your order have been delivered and an item is still missing, contact:
DEWYYORI@gmail.com
Please provide your order number and identify the missing product.
We will investigate with the relevant fulfillment partner.
DELIVERY DELAYS
A delivery estimate is not a guaranteed delivery date unless expressly stated otherwise.
If an order experiences an unusual delay, contact us and we will review the available tracking information.
Where applicable law gives you the right to require delivery within an additional reasonable period, cancel an order after a qualifying delivery failure or obtain a refund, those rights remain unaffected by this Policy.
FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL
Shipping or fulfillment may be affected by events outside our reasonable control, including:
• Natural disasters
• Extreme weather
• War or civil disturbance
• Government restrictions
• Customs actions
• Labor disruptions
• Transportation network failures
• Carrier interruptions
• Epidemics or public-health measures
• Other comparable events
Such circumstances may result in delays.
Nothing in this section removes any mandatory refund, delivery or consumer rights that apply under applicable law.
PRODUCT AVAILABILITY AFTER PURCHASE
On rare occasions, a product may become unavailable after an order has been submitted because of inventory discrepancies, supplier availability or fulfillment issues.
If we cannot fulfill an affected product, we may cancel that item and refund the amount paid for it.
Where appropriate, we may contact you first regarding available alternatives.
We will not substitute a materially different product without your agreement.
SHIPPING FRAUD AND ABUSE
DEWYYORI reserves the right to investigate orders or shipping claims where there is reasonable evidence of fraud, abuse, manipulation of tracking information or repeated false claims.
We may request information reasonably necessary to review a claim.
Nothing in this section allows DEWYYORI to refuse a legitimate claim or avoid obligations imposed by applicable consumer law.
CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes in our shipping methods, fulfillment partners, carrier services, legal requirements or business practices.
Changes will apply to future orders from the effective date of the updated Policy, except where applicable law requires otherwise.
The most recent version will be published on our website.
CONTACT
For questions regarding shipping, delivery or an existing order, contact:
DEWYYORI
Email: DEWYYORI@gmail.com
When contacting us about an existing order, please include your order number.