Returns & Refunds
We want you to feel confident shopping with DEWYYORI.
Please review the policy below before requesting a return or refund.
RETURN REQUEST WINDOW
You may request a return of an eligible item within 14 days of delivery.
To start a return, contact us at:
DEWYYORI@gmail.com
Please include:
• Your order number
• The product you would like to return
• The reason for the return
Do not send products back without contacting us first.
Returns sent without prior authorization may not be accepted.
RETURN ELIGIBILITY
To be eligible for a standard return, the product must be:
• Unused
• Unopened
• In its original packaging
• In resellable condition
• Returned with any seals, protective packaging or accessories intact
For hygiene and safety reasons, opened or used cosmetics, skincare and personal care products cannot normally be returned simply because you changed your mind.
NON-RETURNABLE ITEMS
The following items are generally not eligible for return:
• Opened or used cosmetics and skincare
• Products with broken or removed hygiene seals
• Items damaged after delivery through misuse or improper storage
• Gift cards
• Products marked as final sale
• Items returned without prior authorization
Nothing in this policy limits consumer rights that cannot legally be excluded in your jurisdiction.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective or incorrect, contact us as soon as possible after delivery.
Please send:
• Your order number
• A clear description of the issue
• Photos of the product
• Photos of the outer packaging
• Photos of the shipping label where relevant
We may request additional information to review the issue.
If the claim is approved, we may offer an appropriate solution such as:
• A replacement
• A partial refund
• A full refund
depending on the circumstances and product availability.
MISSING ITEMS
If an item is missing from your order, first check whether your order was shipped in multiple packages.
If all packages have been delivered and an item is still missing, contact:
DEWYYORI@gmail.com
with your order number and details of the missing item.
RETURN SHIPPING
For returns caused by a change of mind, the customer is generally responsible for return shipping costs unless otherwise required by law.
Original shipping charges are generally non-refundable unless the return results from an error with the order or applicable law requires otherwise.
We strongly recommend using a tracked shipping service for approved returns.
DEWYYORI cannot guarantee receipt of a return sent without tracking.
RETURN ADDRESS
Please do not return products to the address shown on the original shipping parcel unless we specifically instruct you to do so.
Because products may be fulfilled from different locations, the correct return destination can vary by product.
Once your return is approved, we will provide the appropriate return instructions and return address.
REFUNDS
Once an approved return is received and inspected, we will notify you of the outcome.
If the refund is approved, it will be issued to the original payment method.
Please note that your bank, card provider or payment processor may require additional time to display the refund after it has been issued.
REFUNDS WITHOUT A PHYSICAL RETURN
In certain situations, such as confirmed damage, defects, missing items or fulfillment errors, we may be able to resolve the issue without requiring the product to be physically returned.
This is determined case by case.
ORDER CANCELLATIONS
If you need to cancel an order, contact us immediately at:
DEWYYORI@gmail.com
We will attempt to cancel the order if fulfillment has not yet begun.
Once an order has entered processing, been sent to a supplier or shipped, cancellation may no longer be possible.
REFUSED OR UNCLAIMED PACKAGES
Orders that are refused, abandoned, unclaimed or returned because of an incorrect or incomplete address may not automatically qualify for a full refund.
Any refund will be reviewed after the package is returned and may exclude shipping costs or other non-recoverable charges where permitted by law.
EUROPEAN ECONOMIC AREA
Where applicable, consumers in the European Economic Area may have statutory rights, including rights of withdrawal and rights relating to defective or non-conforming goods.
These statutory rights are not replaced or reduced by this policy.
QUESTIONS
For any return or refund question, contact:
DEWYYORI@gmail.com
Please include your order number whenever your message concerns an existing order.