Shipping & Delivery
At DEWYYORI, we carefully curate beauty products from South Korea and selected global brands.
Many of our K-Beauty products are fulfilled directly from South Korea and shipped to your delivery address with tracking.
SHIPPING DESTINATIONS
Our primary market is the United States.
Available shipping destinations and delivery options are shown during checkout based on your shipping address.
SHIPPING COSTS
Shipping costs are calculated based on your destination, order contents and the shipping method available for your order.
The final shipping cost will always be displayed at checkout before you complete your purchase.
ORDER PROCESSING
Once your order is confirmed, it is sent for processing and fulfillment.
Processing time is separate from shipping time.
During product launches, holidays, promotional periods or periods of unusually high demand, processing may take longer than usual.
DELIVERY TIMES
Delivery times vary depending on:
• Your delivery location
• The products in your order
• The shipping carrier
• Customs processing when applicable
• Seasonal or carrier-related delays
Because many of our products travel internationally from South Korea, delivery times may vary from order to order.
Please use the tracking information provided after shipment for the most up-to-date delivery status.
ORDER TRACKING
Once tracking becomes available, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take some time to appear after a shipping label or tracking number has been created.
If your order contains multiple products, you may receive more than one tracking number.
MULTIPLE PACKAGES
Some products may be fulfilled separately.
As a result, items from the same order may occasionally arrive in different packages and at different times.
You will not be charged again simply because an order is divided into multiple shipments.
CUSTOMS, DUTIES & IMPORT FEES
International shipments may be subject to customs procedures, duties, taxes or import-related charges depending on the destination and shipping method.
Some available shipping methods may include duties and taxes in advance.
Where charges are not included in the selected shipping method, additional fees may apply according to local customs regulations.
Any applicable information available to us will be reflected through the checkout or shipping process.
DELIVERY DELAYS
Once a package is in transit, unexpected delays may occasionally occur because of:
• Customs inspections
• Carrier disruptions
• Severe weather
• Public holidays
• High shipping volumes
• Incorrect or incomplete delivery information
DEWYYORI cannot guarantee an exact delivery date once a parcel has been transferred to the carrier, but we will assist where possible if a shipment experiences an unusual delay.
INCORRECT SHIPPING ADDRESS
Please review your shipping address carefully before completing your order.
If you notice an error, contact us as soon as possible at:
DEWYYORI@gmail.com
Include your order number and the correct shipping information.
Once an order has entered fulfillment or has shipped, we may no longer be able to change the delivery address.
LOST OR MISSING PACKAGES
If your tracking shows an unusual delay or your package appears to be missing, please contact us at:
DEWYYORI@gmail.com
Include your order number and tracking information.
We will review the shipment and help determine the appropriate next steps.
DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as possible and include:
• Your order number
• Clear photographs of the outer packaging
• Clear photographs of the affected product
• A description of the issue
Please keep the original packaging until your case has been reviewed.
QUESTIONS?
For shipping questions, contact us at:
DEWYYORI@gmail.com
Please include your order number whenever your question relates to an existing order.